Operational Supervisor [HUM-SUP]

Classroom Course
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Course has prerequisites
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Course further information

  Case studies with experts
  Practical exercises
  Online collaboration
The skills required to supervise an operations room are very different from those needed to provide air traffic services. This course is designed to facilitate the transition of ATS staff into supervisory roles. The course enables supervisors to follow a systematic process that gives appropriate consideration to all aspects of their role and links their performance to the internal and external environments. The course uses facilitation and teaching techniques to develop participants? advanced knowledge on subjects such as role and responsibilities of the supervisor, communication, motivation, leadership, stress, safety management, conflict management and managing change. An interactive learning environment combines theory and practice, enabling the participants to share experiences and learn from each other. Role plays, videos and group exercises are used to enable participants to reflect on their own attitudes in the operational context.
A high level of conversational English language proficiency is an absolute prerequisite.
After completing the course, participants will be better equipped to take on the role of operational supervisor with the knowledge, skills and confidence they need to enhance their performance.
This course takes place over 5 days.
This course is designed to facilitate the transition of ATS staff into supervisory roles. The course is equally designed for operational ATS staff newly appointed into supervisory roles. It may also be of interest to ATS staff with several years' experience in operational supervisory roles who wish to broaden their knowledge of issues affecting their work.

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Course timetable
No fee applies for course participants from Member States’ competent authorities and certified organisations. The training cost is sponsored by the EUROCONTROL Work Programme. The price per course participant from other organisations or individuals is 1600 EUR.
Terms and Conditions
Please see our Price List
Certificate awarded
All candidates will receive a certificate of attendance.
IANS, Luxembourg