EUROCONTROL Training Zone

Design and Assessment of Systems Using Human Centered Approaches [HUM-DESIGN]

Classroom Course
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Course has prerequisites
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  • Video lectures
  • Tests
  • Case studies with experts
  • Practical exercises

Human Factors (HF) are concerned with the design of systems to optimise human well-being and overall system performance. To this end, HF practitioners contribute to the design and evaluation of tasks, jobs, products, environments and systems in order to make them compatible with the needs, abilities and limitations of people.

However, practical experience shows that HF knowledge and methods are not systematically used in system design, although a lot of guidance material is available. Possible reasons include time pressure, costs, no involvement of HF expertise, scattered HF knowledge or just a lack of local experience. As a result, even basic ergonomic and HF principles are often not complied with in system design. This decreases overall system usability, reduces performance, increases workload and even undermines safety in air traffic control (ATC) operations. High additional expenses and delayed schedules are common consequences on a project management level.

This course aims to highlight the potential discrepancies between design operation and operator need. The course will promote the integration of human in the loop in design process and human-centred design. The course will detail what kind of knowledge is essential so that sustainable enhancements can be suggested and developed in practice.

Current literature indicates that HF methods and knowledge are not systematically used in system design practice. Real-life examples from the aviation domain and other relevant domain will be used to illustrate the issues of complexity, unexpected resistance and the many limitations that can be encountered in design.

Prerequisites
have basic knowledge of HF
Know the principle of system thinking.
Objectives

The course is aimed at ATM managers and operational staff who need to know:

-  iterative processes and how to involve users in the design process

-  the specificities of interactive systems and why they require specific development processes

-   how to ensure usability and user experience in operational systems

-   how to manage system development carried out by stakeholders following user-centric and iterative development processes

-   how to ensure operator’ performance and the quality of training material, avoid human error

-       Knowing the benefits and drawbacks of automation on operator’ performance and skills

Audience
all ATM actors.
Certificate awarded
Candidates passing the examination & assessment(s) will receive a certificate of accomplishment. Other candidates will receive a certificate of attendance.
More information
Course timetable
Price
No fee applies for course participants from Member States’ competent authorities and certified organisations. The training cost is sponsored by the EUROCONTROL Work Programme.

The price per course participant from other organisations or individuals is 960,00 EUR.
Terms and Conditions
Please see our Price List
Location
IANS, Luxembourg