EUROCONTROL Training Zone

Total Quality Management for Airports [APT-TQM]

Classroom Course
Airports interact with a wide range of customers and it is important to have the correct processes in place to ensure a positive customer experience. During this course learn how you can improve organizational effectiveness in an airport environment by progressively changing attitudes, practices and structures. Gain the skills you need to promote a quality culture throughout your organization, and understand the benefits of providing a sustainable quality and cost profile of customer services.
Important Note
This course is provided in partnership with IATA.
Objectives
Develop a customized TQM strategy and quality culture for your airport. Manage your operations with a systematic process-based approach. Increase team coordination and customer satisfaction.  Implement the Six Sigma methodology in your organization
Audience
Airport Managers. Quality Managers and Officers
More information
Course timetable
Price
Please consult IATA website for the charging fee. To benefit of the IATA Partners rate, please register via EUROCONTROL registration office (see registration procedure below).
Location
IANS - EUROCONTROL Institute of Air Navigation Services, Luxembourg
IATA