- Present an overview of the business continuity framework and show how contingency fits in.
- Create an appreciation of Murphy’s Law. Despite the very low probabilities involved, it will happen sometime somewhere, so better be prepared.
- Show what can go wrong, based on examples (Chicago, Brussels, Zagreb, Zurich).
- Internal causes (e.g. technical failures, fire etc.)
- External causes (e.g. flood, earthquakes etc.)
- Short, medium and long-term outages
- Present an overview of the operational consequences of major outages.
- Discuss the general options:
- Local contingency provisions
- External contingency provisions
- Dedicated provisions
- Shared provisions
- Present and discuss the operational, technical and legal implications of the various options
- Impact of new concepts (e.g. virtual centre) on contingency.
- Present the contingency planning and execution in detail based on an enhanced version of the EUROCONTROL contingency guidelines document.
- Conclude with an exercise in which cost-effective contingency provision has to be developed.
- Present basic principles of crisis management
- Clear roles and responsibilities
- Need for exercises
- Communication aspects
- Short explanation of the role of the European Aviation Crisis Coordination Cell
Hans DE HAAN
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