Human Error Analysis with HERA [HUM-HERA]

Classroom Course
Courses available
Course has prerequisites
HERA, “Human Error in ATM projects” aims to determine how and why human errors are contributing to incidents. The HERA approach has been designed specifically for application in the ATM environment and conceptualises human performance as resulting from mental operations based on information that is perceived from the environment. Determination of the human contribution to incidents, the classification of errors and their further analysis and breakdown into potential causal factors, enable us to go deeper into the analysis of human error and to act on contextual factors to improve human reliability. This four-day course provides an understanding of the HERA taxonomy and practical experience of the application of human error investigation, with ATM-specific examples. The course deals with the details of the tool and how this analysis links with incident investigation and incident reporting.
It is strongly recommended that participants have previously followed the Accident and Incident Investigation course.
Important Note
As from 01.01.2016 this course will be delivered on demand only.
In case of interest, please contact
At the end of the training as an ATM incident analyst, you will be able to: - understand the role of error analysis in ATM incident investigation; - use the HERA technique to analyse and encode errors for incident reports; - use the HERA technique to extract safety lessons for your ATC environment.
This course is designed for accident and incident investigators and safety experts that are interested in improving their knowledge of the analysis of human error and the application of the HERA technique.
Certificate awarded
All candidates will receive a certificate of attendance.
More information
Course Programme
No fee applies for course participants from Member States’ competent authorities and certified organisations. The training cost is sponsored by the EUROCONTROL Work Programme. The price per course participant from other organisations or individuals is 1200 EUR.
Terms and Conditions
Please see our price list.
IANS - EUROCONTROL Institute of Air Navigation Services, Luxembourg