EUROCONTROL Training Zone

Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers [GEN-QMS]

Classroom Course
Over time the application of quality management to aviation has increased in complexity. Civil Aviation Authorities (CAA), Air Navigation Service Providers (ANSP), airlines and maintenance organizations currently need to apply more than one Quality Management System (QMS) in order to satisfy a menu of regulatory requirements.
In this course you will gain practical knowledge on how to apply the many requirements for quality management to your CAA or ANSP. You will also learn about the latest requirements regarding quality of the International Organization for Standardization (ISO), International Aerospace Quality Group (IAQG) and European Aviation Safety Agency (EASA).

The course addresses the following topics:
  • Quality definitions and applications
  • Link between quality and safety in aviation
  • ICAO Annexes and SARPs citing the need for quality and safety assurance
  • Quality as a management responsibility
  • Definition, elements and objectives of a QMS
  • ISO 9000 series of standards, in particular, the ISO 9001:2015 model for a QMS
  • Current aviation quality requirements and their implementation from an airline perspective taking into account the European Regulation on Air Operations EC 965/2012 and AS EN 9100: 2009
  • EASA, FAA and IATA requirements
  • Integration of other management standards and requirements to a quality management system
  • Quality and service relationships
  • Auditing for quality
  • Model for quality management and customer service for CAAs and ANSPs
Important Note
This course is only provided on demand in code sharing with IATA.
Objectives
Upon completion of this course you will be able to:
  • Be conversant about the evolution of quality and quality assurance as applied to aviation
  • Understand the quality requirements of key regulatory bodies and national authorities such as ICAO, ISO, EASA, and FAA
  • Be knowledgeable about specific quality requirements for aviation and how to merge them in an integrated Quality Management System
  • Apply quality management principles to your organization
  • Create a quality culture and know how to assure and audit for quality
Audience
This course is recommended for:
  • ANS providers
  • Civil Aviation Authorities.
More information
Course timetable
Price
Please consult IATA website for the charging fee. To benefit of the IATA Partners rate, please register via EUROCONTROL registration office (see registration procedure below).
Location
IANS - EUROCONTROL Institute of Air Navigation Services, Luxembourg
IATA