Contingency Measures and Crisis Management [GEN-CTG]

Classroom Course
  • Tests
  • Case studies with experts
  • Present an overview of the business continuity framework and show how contingency fits in.
  • Create an appreciation of Murphy’s Law. Despite the very low probabilities involved, it will happen sometime somewhere, so better be prepared.
  • Show what can go wrong, based on examples (Chicago, Brussels, Zagreb, Zurich).
    • Internal causes (e.g. technical failures, fire etc.)
    • External causes (e.g. flood, earthquakes etc.)
    • Short, medium and long-term outages
  • Present an overview of the operational consequences of major outages.
  • Discuss the general options:
    • Local contingency provisions
    • External contingency provisions
    • Dedicated provisions
    • Shared provisions
  • Present and discuss the operational, technical and legal implications of the various options
  • Impact of new concepts (e.g. virtual centre) on contingency.
  • Present the contingency planning and execution in detail based on an enhanced version of the EUROCONTROL contingency guidelines document.
  • Conclude with an exercise in which cost-effective contingency provision has to be developed.
  • Present basic principles of crisis management
    • Clear roles and responsibilities
    • Need for exercises
    • Communication aspects
  • Short explanation of the role of the European Aviation Crisis Coordination Cell
After having attended the course, the participants should have a good understanding of:
  • Contingency planning and execution
  • Contingency risk assessment
  • Contingency concepts
  • Cost benefit analysis for contingency measures
  • Basics of crisis management
The course will be targeted at ANSP and NSA staff responsible for business continuity aspects (both in operations and engineering). Due to the diversity of the participants, the topics should be kept at a sufficiently high abstraction level and should be balanced.
Certificate awarded
All candidates will receive a certificate of attendance.
More information
Course timetable
No fee applies for course participants from Member States’ competent authorities and certified organisations. The training cost is sponsored by the EUROCONTROL Work Programme.

The price per course participant from other organisations or individuals is 960 EUR.
Terms and Conditions
Please see our Price List
IANS - EUROCONTROL Institute of Air Navigation Services, Luxembourg