Present an overview of the business continuity framework and show how contingency fits in.
Create an appreciation of Murphy’s Law. Despite the very low probabilities involved, it will happen sometime somewhere, so better be prepared.
Show what can go wrong, based on examples (Chicago, Brussels, Zagreb, Zurich).
Internal causes (e.g. technical failures, fire etc.)
External causes (e.g. flood, earthquakes etc.)
Short, medium and long-term outages
Present an overview of the operational consequences of major outages.
Discuss the general options:
Local contingency provisions
External contingency provisions
Present and discuss the operational, technical and legal implications of the various options
Impact of new concepts (e.g. virtual centre) on contingency.
Present the contingency planning and execution in detail based on an enhanced version of the EUROCONTROL contingency guidelines document.
Conclude with an exercise in which cost-effective contingency provision has to be developed.
Present basic principles of crisis management
Clear roles and responsibilities
Need for exercises
Short explanation of the role of the European Aviation Crisis Coordination Cell
After having attended the course, the participants should have a good understanding of:
Contingency planning and execution
Contingency risk assessment
Cost benefit analysis for contingency measures
Basics of crisis management
The course will be targeted at ANSP and NSA staff responsible for business continuity aspects (both in operations and engineering). Due to the diversity of the participants, the topics should be kept at a sufficiently high abstraction level and should be balanced.
All candidates will receive a certificate of attendance.