Many successful organisations have for years been implementing management systems, or functional systems for quality, safety, environmental, etc. The motivation for those organisations was mainly to improve the business and/or to comply with regulations requiring the implementation of a management system.
The implementation of management systems has not, however, always resulted in actual measurable improvements. The reasons for failure were mostly owing the fact that the concept of management systems was not understood, was misinterpreted or was ineffectively implemented, without taking account of the context of the organisation. Management commitment and staff buy-in are pre-requisite for an effective management system.
The course will provide a systemic view of management systems, addressing the key components such as process management
, risk management
, compliance management
, performance management,
etc. Furthermore, it details some practices for the design and implementation of management systems. Finally, it addresses the regulatory requirements related to management systems, as well as practices for the competent authority and for service providers conducting internal audits of the management system.
The course will attempt to provide answers to the following themes:
- Why do we need management systems?
- What are the components of a generic management system?
- Why do processes need to be managed?
- How do we know that the management system is performing as planned?
- What is the purpose of an ISO 9001 certificate?
- What is the purpose of compliance management?
- What are the regulatory requirements with regards to management systems?
- How do project management tools help to succeed with a change?